Shipping and Handling Policy
Every Piece of Art ( Tie | Bow Tie | Scarf | Pocket Square ) is send in an elegant gift box (except print on silk products) with the certificate of authenticity and the number of the reproduction. You will receive the story of the artist behind the artwork by email and a summary on the certificate.
Please note: We always perfume the pieces with lavender and rosemary. Let us know on the note of your order if you have allergy or if you are sensitive to this perfume.
Local Pickup: Every Friday from 2 p.m. to 4 p.m. you can pick up your order at our Westmount showroom without an appointment. When ordering choose local Pick-Up, once your order is ready you will receive a confirmation email to come the following Friday.
Order preparation times: shipping under 2 working days after the purchase.
All our deliveries are made from Canada with the Canada Post service except for shipments abroad.
Returns
For any return, we have to be notified within the 30 days of the purchasing date at art@nathonkong.com. Will get in touch with you within 24-48 hours after reviewing the request and we'll inform you the best way to return it.
If you return a package without any confirmation from our side, the item will not be reimburse.
The buyer is responsible for return shipping charge. Nathon Kong does not cover international return shipping costs.
Each return is subject to a 10% restocking* and shipping fee based on the value of the item.
*Restocking includes the reception of the return, item's cleaning, inspection and repackaging for new order.
For damaged, defective items, or order mistakes done by our shipping dept. we will replace it or provide a full refund. Photo submission is required.
Please allow 3-4 business days after the return package is received at our Canadian office for review and refund issued.
We can modify or cancel the order for you if it has not been shipped. Once it's shipped, we will not be able to modify or cancel the order for you. Please refer to our return and exchange policy above once your package arrives.
Our SHOWROOM
By invitation only People who are interested in visiting us should make an appointment by first sending their request via «book an appointment».
Located in the heart of Montreal, we will make sure your experience in our showroom will be unique and immersive. Inspired by the Forbidden City, China’s vast 15th century imperial palace, the design is signed by Nathon Kong, painter Amélie Morency and Ædifica. The showroom will carry you into a particular universe where time stands still and where sensory experience and artwork meet.
CUSTOMER Experience
Your experience will be divided in three acts: We define the design of the piece together by choosing the artwork and the fabric, then we will proceed to a digitalization of your body prints and, finally, the presentation of the final piece.
To create better customer experience and to allow a level of accuracy in measurements, Nathon Kong utilizes a full-body 3D scanner to take 450 measurements within 5 to 15 seconds time as a means to enhance its handcrafted quality.
Contact
FABRIC
Is an Italian luxury fashion house founded in 1910. (*). The fashion house started as a family owned business, handing down their expertise through generations. The brand has built a reputation throughout the years as an expert in fabric, producing high quality wool from their Australian farms to their private mills located in the company’s birthplace of Italy. Zegna produces long lasting fabrics by the application of a long stemming weaving process. At Nathon Kong, the price of Zegna fabric suit starts at $2,950.
Is an Italian fashion house founded in 1967 in Paris. Throughout history, the brand has mastered the art of tailoring . Cerutti is reputed based on the pillars of innovation and quality. The high quality fabrics are a combination of Australian wool and the Mongolian cashmere, offering an innovative twist to the fabrics. Cerutti has a longstanding At Nathon Kong, the price of Cerutti fabric suit starts at $2,375.
The Loro Piana family started as merchants of wool at the beginning of the 19th century. It is an Italian company specialising in clothing and textile products. It claims to be the world's largest cashmere manufacturer. Loro Piana is integrated their operations and it handles all stages of production, from the harvesting of natural fibers to the delivery of the finished product to Nathon Kong. We are their trusted partner. At Nathon Kong, the price of Loro Piana fabric suit starts at $2,050.
Using 100% Italian wool, the high end fabric is combined blend of fused hoarse canvas hair.
At Nathon Kong the price of a standard suit starts at $1,275.
Nathon Kong shirts are made of 100% Egyptian cotton. The cotton of 1ply fabric is woven closer together, giving a lighter finish.
The price of a 1ply shirt is $235.
Nathon Kong shirts are made of 100% Egyptian cotton. The cotton of 2ply fabric is woven with a thicker finish, allowing wrinkle resistant clothing.
The price of a 2ply shirt is $235.
I want to take an appointment?
Please contact us by e-mail or by phone and we will book an appointment with you at our showroom in Westmount. Please note that there is a consultation fee $250 per hour with Nathon, which can be used as a deposit for your creation (it is waived when the order is placed with us).
If you need to cancel booked time after it is confirmed, please call or email us at least 24 hours in advance. Otherwise, appointments cancelled or missed without 24 hours notice, they will be charged a fee of $150.